OVMA Handbooks
Issue link: https://publications.ovma.org/i/759984
CONFERENCE SPEAKER BIOS 2017 OVMA Conference g Return to the Table of Contents Darren Osborne, MA Economics Director of Economic Research, Ontario Veterinary Medical Association Darren Osborne is the Director of Economic Research for the Ontario Veterinary Medical Association (OVMA) and Economic Consultant for the Canadian Veterinary Medical Association and several State Veterinary Medical Associations. Darren conducts economic research and analyses data in order to provide thousands of veterinarians with Fee Guides, Economic Reports, Personal Benchmark Reports, Reports on Compensation and Benefits for Associate Veterinarians and Non-DVM Wage Reports. More recently, Darren has partnered with Idexx to create a Practice Dashboard Report that automatically extracts financial information from veterinary practice management software to provide monthly metrics that track performance and compare to the average veterinary hospital in the region. Darren attended York University and completed his Master's Degree in Economics in 1992. When he is not crunching numbers, you can find Darren playing a guitar, running, swimming or cycling. Terra Shastri, B. Comn, Dip. B.A. Manager of Business Development, Ontario Veterinary Medical Association Teaching and building a client-centric culture is Terra's passion. With over 25 years experience inspiring multi-disciplinary teams to deliver an amazing client experience, Terra knows how to energize staff and get them motivated to provide "WOW" experiences. She holds a degree in Communication Studies and a diploma in Business Administration from Wilfrid Laurier University, and is a graduate of the Walt Disney Institute (School of Leadership). Before joining the Ontario Veterinary Medical Association in 2008, Terra spent 20 years helping small businesses better market their services, improve client service, increase revenues, improve staff retention and manage change. She also managed 17 teams and was responsible for staff training & development while meeting aggressive business objectives. Currently, Terra holds the position as Ontario Veterinary Medical Association's Manager of Business Development assisting OVMA members with the business side of their practice and teaching the popular JumpStart! Boot Camp workshop she created.